Your Rights as a Patient
- You have the right to the appropriate medical treatment as available and medically indicated.
- You have the right to considerate, respectful care.
- You have the right to privacy concerning your treatment and to confidentiality regarding the records of your medical care.
- You have the right to discuss your illness and its treatment with your health care provider.
- You have the right to participate in decisions involving your health care.
- You have the right to refuse treatment to the extent permitted by law.
- You have the right to examine any costs associated with your visit.
- You have the right to know what clinic rules apply to you and the right to share in your health care program.
- You have the right to file a grievance if not satisfied with the services you receive.
- You have the right to receive care regardless of race, color, or national origin.
Your Responsibilities as a Patient
- You have the responsibility to provide accurate and complete information as possible about past and present illness and medication.
- You have the responsibility to follow the treatment plan for your care.
- You are responsible for your actions if you refuse treatment or do not follow your health care provider’s instructions.
- You may have the responsibility to provide payment for some of the costs associated with your visit.
- You are responsible for consideration and respect of other patients, Health Now! Clinic personnel, and property.
If a patient feels that they have been treated unfairly or if they are not satisfied with the services received, they may ask to speak with the Business Manager, or complete a patient questionnaire and leave it at the reception desk. The Business Manager will follow up.